If you’re planning to invest in production print equipment, you know you’ll be spending a considerable amount of time making the right decision. You also know that finding the right equipment supplier is as important as choosing the best production print device for your applications.

When you begin working with an equipment supplier, it’s helpful to have a checklist on hand. Some items on your wish list should be non-negotiable deal-makers and deal-breakers. Knowing what these are ahead of time will save your company considerable time and money.

Insist on Superior Service Offerings

Not every company is upfront about what they’ll offer when it comes to support or even what repairs and parts they’ll cover. Find out what kind of customer support is provided before you sign on the dotted line, and if anything looks amiss or is undefined, keep looking.

Here’s what kind of service guarantees you should insist upon for your production print investment.

1. Immediate access to specialists. When you need service, you need it right away. If there’s no written guarantee that you’ll get preferred-client status, you’ll want to look elsewhere. When your production print equipment isn’t keeping up with demand, the last thing you want to hear over and over is, “Leave a message after the beep.”
2. Factory-certified support. In the production print industry, factory certification is critical. Production print equipment has very little resemblance to business-class printers, so specialized training is a must.
3. A commitment to proactive maintenance. Will their support team keep in touch with you to make sure your system is performing as expected? Insist upon a proactive maintenance approach.

At CORE Business Technologies, we’re committed to providing Total Proactive Customer Support with our Careware Program. Get in touch with us to find out more today!